Client Guide - Ticket Bot

⚡ Quick Ticket (Recommended) FASTEST

The fastest way to open a ticket is by tagging the bot directly in your message.

1 Tag in your message

Write your request and include @googleadsdog_bot anywhere in the message:

@googleadsdog_bot please topup these accounts:
Account Alpha - 123456789 = 500 USD
Account Beta - 987654321 = 1000 USD
                

✅ The ticket will be created instantly!

2 Reply with tag (for existing messages)

If someone already wrote a message with the request details, you can reply to that message with just the bot tag:

↩️ Reply to: "Account Alpha - 123456789 = 500 USD"
@googleadsdog_bot
                

✅ A ticket will be created using the original message content!

🎫 Structured Ticket (Alternative)

Use this method when you want to select a specific ticket type with guided steps.

1

Type the command

In your group chat, type /openticket and send the message.

2

Select the ticket type

Click on one of the buttons to select your request type:

💰 Topup

Request balance top-up for your accounts

🆕 New Account

Request new advertising accounts

🔗 MCC Sharing

Request MCC sharing for accounts

📋 Other

Any other requests or issues

3

Reply with your details

After selecting the type, the bot will ask you to provide details.

⚠️ IMPORTANT: You must REPLY to the bot's message!

Swipe left on the bot's message (or long-press and select "Reply") and then type your details. If you just send a normal message without replying, the bot will NOT receive it!

4

Done! Wait for confirmation

The bot will confirm your ticket was created and notify you of any updates.

📝 Request Examples

You can include multiple items in a single ticket. Here are examples for each type:

💰 Topup Request

Format: Account Name - Account ID = Amount USD

Account Alpha - 123456789 = 500 USD
Account Beta - 987654321 = 1000 USD
Account Gamma - 456789123 = 750 USD

🆕 New Account Request

Format: Name - Timezone - Currency - First Topup - MCC to share

ClientABC1 - Europe/Rome - EUR - 500 - MCC 123456789
ClientABC2 - America/New_York - USD - 1000 - MCC 123456789
ClientABC3 - Europe/London - GBP - 750 - MCC 987654321

🔗 MCC Sharing Request

Format: Account Name - Account ID share on MCC XXXXXXXXX

Account Alpha - 123456789 share on MCC 999888777
Account Beta - 456789123 share on MCC 999888777
Account Gamma - 789123456 share on MCC 111222333

📋 Other Requests

Describe your request clearly

Please check account 123456789 - it shows "Account suspended" error.
Need assistance to understand the issue and possible solutions.

📊 Ticket Status

Your ticket will have one of these statuses:

🟡 PENDING — Ticket received, waiting to be processed

🔵 IN PROGRESS — Someone is working on your request

🟢 COMPLETED — Your request has been fulfilled

🔴 ERROR — There was an issue (check the reason)

You will receive a notification in the group whenever your ticket status changes.

💡 Tips

Fastest method: Just tag @googleadsdog_bot in your message
Include all accounts in one ticket rather than creating multiple tickets
Double-check account IDs before submitting
Use the correct format for faster processing
If you made a mistake, create a new ticket with the correct information

📋 Client Guide